1. Information We Collect
We may collect the following categories of personal information when you contact us, book an appointment, or use our website:
- Contact information: name, phone number, email address.
- Appointment information: preferred dates, service type, hair consultation notes.
- Technical data: IP address, browser type, pages visited, and time spent on the site (collected automatically via browser logs).
- Communications: messages sent via phone, Instagram DM, or contact forms.
2. How We Use Your Information
We use your personal information solely for the following purposes:
- To schedule and manage appointments.
- To respond to enquiries and provide customer service.
- To send appointment reminders (with your consent).
- To improve our website and services.
- To comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience. These include:
- Essential cookies: required for the site to function properly (e.g., session management).
- Analytics cookies: anonymous data about how visitors use the site, to help us improve it.
You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some website functionality.
4. Third-Party Services
We use the following third-party services which may process data on our behalf:
- Google Fonts — loads typography assets. Subject to Google's Privacy Policy.
- Instagram — linked from our site. Subject to Meta's Privacy Policy.
- Google Maps — embedded map on the contact page. Subject to Google's Privacy Policy.
- Netlify — website hosting. Subject to Netlify's Privacy Policy.
5. Data Retention
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Appointment records are kept for a maximum of two years unless otherwise required by law. You may request deletion of your data at any time.
6. Your Rights
Under PIPEDA and applicable Canadian law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent at any time, subject to legal or contractual restrictions.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us by phone at +1 (416) 996-1490 or via Instagram at @stunning_hairextensions.
7. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Business: Stunning Hair Extensions
- Address: 3660 Hurontario St, Mississauga, ON L5B 3C4
- Phone: +1 (416) 996-1490
- Instagram: @stunning_hairextensions